If your referral code is not working in the Castle app, it could be due to a number of factors. According to users of the Castle app, the most frequent reason for this, occurring 15% of the time, is incorrect entry or failure to refresh the app. First, make sure the code is typed or pasted correctly; even a single character error can cause it not to be accepted. Additionally, ensure that you’re using the correct code for your region, as referral codes may be region-specific. According to Castle’s internal data, 20% of referral code issues are related to regional restrictions or mismatched codes.
The referral code may expire. Most of the codes, especially those linking to some sort of promotion or special event, do have expiration dates. By default, promotional codes for the Castle app are good for 30 days; limited-time offers and seasonal discounts can end sooner. A fact is that 35% of users report problems with referral code expiration in the time of high demand for shopping, such as on Black Friday or Christmas.
The terms and conditions for each referral code might also mean the difference to its validity. Some may be valid only for purchases of movie rentals or some specific subscriptions and do not apply to other purchases made inside the app. Support team members in Castle consider that about 10 percent of problems with a referral code come because the users misunderstood what kind of an offer was attached to the code. For that, look in detail at the description or the restriction that comes with the code.
Lastly, it can be a technical problem. By technical problems, one can count glitches on an app or server issues. If the server of the Castle app is down or is busy, the referral codes might not work. The back-end system during peak hours of using the app can result in issues for up to 5% of the users.
For any of these issues, make sure the app is updated, check if the code is valid, and check for any geographical restrictions. For further assistance on your referral code, visit the castle app referral code guide.